Provide unparalleled customer service and hospitality mentality to our associates and visitors. Ensure a safe work environment for the Corporate Offices, auxiliary buildings and parking lots
ACCOUNTABILITIES
PROVIDE CUSTOMER SERVICE & HOSPITALITY MENTALITY FOR OUR ASSOCIATES AND VISITORS
- Create personal interactions with associates and visitors
- Proactively determine needs of associates and visitors
- Maintain professionalism throughout the shift
MAINTAINS SAFETY & SECURITY OF THE CORPORATE OFFICE AND AUXILIARY BUILDINGS
- Respond to alarm activities for both burglar and fire systems
- Document and follow-up on investigations via camera systems and other Loss Prevention related computer systems
- Provide a visible security presence at the desk
- Ensure only authorized individuals enter our facilities by monitoring Lenel access control system
- Monitor entrances, sensitive areas and parking lots by monitoring our Genetec system
- Communicate safety issues to facilities management and/or Loss Prevention management
- Maintain knowledge of building evacuations and severe weather procedures
- Respond to accidents and medical emergencies
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SYSTEM OPERATIONS
- Proficient with Lenel (access control) & Genetec (video)
- Respond to system generated issues (turnstile alarms, building access) remotely or onsite
- Monitor and respond appropriately to email and phone requests
- Maintain knowledge of alarm zones throughout facilities
QUALIFICATIONS
REQUIRED
- Computer, filing and telephone skills
- Effective written and verbal communication skills
- Adapt well to change
- Able to receive feedback
- Work well in a fast paced environment, while having a strong sense of urgency
- Multitask and understand priorities
- Able to use a vehicle battery jump start unit
- High School Diploma
- Valid Driver's License
SPECIAL REQUIREMENTS
- Ability to lift up to 25 lbs
- Ability to stand/or walk for long periods of time