Provides a rewarding shopping experience by greeting and assisting customers as needed. Do you love . . . working in a fast-paced, ever changing environment? Are you energized by . . . delivering best in class merchandise presentations? Do you enjoy . . . being a knowledgeable product expert?
ACCOUNTABILITIES
EXECUTES WORKLOAD TO SUPPORT THE CUSTOMER EXPERIENCE
- Merchandises fixtures according to presentation guidelines
- Executes and maintains store visual presentation standards
- Assist in freight processing/receiving operations in accordance with Kohl's best practices
- Maintains store pricing/signage in accordance with guidelines
- Follows Kohl's best practices and participates in Kohl's programs
- Replenishes sales floor following capacity and sizing guidelines
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- Delivers the highest level of customer service through effective problem solving
- Accurately and efficiently processes customers' requests and transactions
- Engages with customers to identify specific needs
- Assists customers with selection of appropriate merchandise
- Maintains all back-stock areas according to best practices
- Conducts prices changes, call backs, transfers and inventory tasks
- Maintains fitting room, sales floor and work areas to Kohl's standards
- Implements product protection and loss prevention programs
- Complete other duties as assigned which may include, but are not limited to: fitting room, housekeeping duties, stock room organization and other tasks as assigned
REQUIRED
- Effective verbal and written communication skills
- Ability to work as part of a team and interact effectively with others
- Basic math and reading skills, legible handwriting and attention to detail
- Basic computer skills
- Adherence to Kohl's policies and procedures
- Regular attendance is required
- 18 years of age or older
- Prior experience in sales, customer service or other similar work with the public
- Prior experience working with a team
- Ability to spend up to 100% of work time standing or moving about the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
- Ability to lift 50 pounds on an occasional to frequent basis - greater than 50 pounds = one associate per 50 pounds