Full-Time Customer Service Supervisor

Builds customer loyalty by reinforcing Kohl's customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl's service approach.

ACCOUNTABILITIES

  • Executes workload and distributes tasks to support the customer experience
  • Serves as leader on duty to ensure a positive and compelling customer experience
  • Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
  • Delivers the highest level of customer service supporting Kohl's "Yes We Can" culture through effective problem solving
  • Trains associates to maximize performance and customer experience
  • Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
  • Maintains organization of the registers and service desk areas
  • Supervises and assists in accurate and efficient processing of customers' requests and transactions
QUALIFICATIONS

REQUIRED
  • Effective verbal and written communication skills
  • Basic math and reading skills, legible handwriting and attention to detail
  • Basic computer skills
  • Ability to work as part of a team and interact effectively with others
  • Ability to lift 50 pounds on an occasional to frequent basis


PREFERRED
  • Prior experience in sales, customer service or other work with the public
  • Prior experience working with a team


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