Serve as in house technical contact for all E-Fulfillment Center production applications. Coordinate Wave Planning activities, oversee system problem resolution, system enhancements and system maintenance for all shifts/time periods. Do you love to. . . multi-task on multiple project demands? Are you energized by. . .working in a fast paced environment? Do you enjoy. . .solving complex technical problems and issues?
ACCOUNTABILITIES
COORDINATE/MANAGE SOFTWARE CONFIGURATION USED IN DAILY OPERATIONS OF THE E-FULFILLMENT CENTERS
- Coordinate and execute user acceptance testing for coding modifications and enhancements
- Partner with IT, Engineering, WM and MHE vendors on the development of system enhancements
- Communicate system changes and testing with operations
- Actively support in developing, documenting and implementing test scripts and process maps on a continual basis
- Lead/participate in various projects aimed to improve productivity, efficiency, functionality and/or user experience
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LEAD PLANNING OPERATION ACITIVIES
- Coordinate wave planning activities to drive maximum throughput and efficiency
- Communicate production planning targets to the operations management team
CONDUCT ROUTINE AND AD HOC ANALYSIS
- Maintain all scheduled reporting items to validate accuracy of output data for PM Reports
- Develop, implement, and standardize data management, collection and reporting
- Coordinate and develop executive level reports to assess key performance indicators
- Facilitate data collection and dissemination, multi-dimensional analysis, data mining and statistical analysis
- Develop ad hoc queries in SQL for issue resolution and/or forecasting
- Conduct initial trouble shooting and resolution for WM, LM, PM and MHE issues and assign criticality
- Maintain business partnerships with shipping carriers and ensuring vendor compliance of shipping labels and manifests
- Ensure most cost efficient carriers are selected while maintaining expected fulfillment times
- Maintain cycle count configurations and ensure all parameters are being met
- Create active and reserve pick locations within the EFC
- Coach Wave Planners and relevant management on new systems and processes
QUALIFICATIONS
REQUIRED
- Flexibility to work across multiple shifts and on-call status when necessary
- 1-2 years of experience with operations and operational support systems (WMS,WCS, LMS, etc)
- 1-2 years Automated MHE experience and SQL experience
- Bachelor's Degree or equivalent experience
- Effective verbal and written communication skills
- Ability to work as part of a team and interact effectively with others
- Works well under pressure and works as a team for the achievement of customer satisfaction
- Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community