BUSINESS IMPACT STATEMENT The Operations Director manages all things Operations and Facilities. They lead a team comprised of 1 Manager/Operations, 2 Managers/Field Facilities and 20-26 Field Facilities Specialists.
ACCOUNTABILITIES
BEST PRACTICE EXECUTION
• Utilize Operational reporting, store observations and metrics to determine outlier stores
• Root cause analysis and guide action planning with DMs and OM to address and decrease outlier stores
• Increase the number of Operational Summary Report goal metrics achieved
OPERATIONAL SUPPORT / BUSINESS PARTNERSHIPS
• Natural Disaster support/leadership
• Communication of new operational initiatives to DMs and TMs
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• Partner with DMs and TMs on store selection for rollout and tests
• Consistent feedback to Directors, VPs, and SVP of SOE on best practices, budgeting, execution and staffing customer feedback
• Partnership with logistics leaders on truck scheduling, truck load quality and backhauls
• Drive Omni peak results by preparing territory, planning, outlier management and communication
BUDGET, CAPITAL INVESTMENT AND VENDOR MANAGEMENT
• Allocate and manage $20K-$50K monthly repair budgets by store
• Ensure the maintenance of Kohl's property & stores within budgetary guidelines & resources
• Participate in monthly facilities forecast meetings and prioritize reinvestment expenses across all departments
• Manage relationships with all vendor service trades within a territory to drive most value for Kohl's
• Enforce contract compliance to ensure Kohl's standards are met, partner with vendor leadership on regular basis for all trades including Housekeeping/Clean
• Provide timely and consistent feedback to SOE Mgt board on Housekeeping Clean vendor performance
• Provide field rankings of the capital and repair needs of stores by territory based on useful life of assets
• Allocate seasonal operational equipment budget by store based on surveys and need
• Provide feedback to SOE Mgt board on useful life modeling and future capital investment needs
CAPITAL PROJECT EXECUTION
• Problem solving and follow up for DMs/TMs on capital projects in store
• Provide feedback to SOE on phasing plans, potential business disruptions
• Hold team accountable to walk completed projects, record uncompleted work and provide feedback to corporate owners
OFF SITE MANAGEMENT
• Own management, maintenance and renewal of 10-15 off site warehouse leases
• Approve and allocate budget by district/store for seasonal storage trailers
TECHNOLOGY TROUBLESHOOTING
• Provide expertise to DMs as necessary on technology issues
• Escalate critical technology issues to SOE and KT leadership in timely manner
• Assist in device allocation by volume and type of store
QUALIFICATIONS
REQUIRED
• Strong Communication Skills, Verbal, Written and Public Speaking - ability to communicate effectively with various levels of executives
• Proven leader who is results oriented, able to analyze data to understand issues and implement solutions. Capable of breaking down complex processes so others can understand and implement.
• Experience leading in a high performing team . Strong ability to assess talent and develop teams
• Experience in managing multiple projects efficiently
• Strong organizational skills with the ability to handle multiple projects simultaneously
PREFERRED
• Bachelor's Degree in related discipline
• 8-10 years progressive retail experience
SPECIAL REQUIREMENTS
• Significant Travel Required