Area/Department Supervisor- GREENSBORO-NC Area

JOB SUMMARY Increases customer loyalty, enhances the in-store experience, and creates a positive shopping environment for Kohl's Customers.

JOB ACCOUNTABILITIES

• Executes workload and distributes tasks to support the customer experience

• Serves as leader on duty to ensure a positive and compelling customer experience

• Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

• Delivers the highest level of customer service supporting Kohl's "Yes We Can" culture through effective problem solving

Additional responsibilities based on specific supervisor role:

Sales Supervisor:

• Trains Associates on selling floor operation and best practices

• Executes department and fitting room recover and replenishment

• Identifies merchandising opportunities to increase sales while improving operations

• Ensures team merchandise fixtures and maintains non-promotional signs

Service Supervisor:

• Trains associates to maximize performance and customer experience

• Oversees daily functions of the Cash office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

• Maintains organization of the registers and service desk areas

• Supervises and assists in accurate and efficient processing of customers' requests and transactions

Stockroom Operations Supervisor:

• Ensures accuracy of paperwork, vendor returns, transfers, and all other merchandise handling functions

• Advocates and executes Kohl's best practices including continuous flow, ad set, and merchandise presentation

• Ensures merchandise is prepped for merchandising process and sales floor is customer ready

• Maintains stockroom organization and other operation guidelines and inspects/maintains all equipment

QUALIFICATIONS REQUIRED:

• Effective verbal and written communication skills

• Basic math and reading skills, legible handwriting, and attention to detail

• Basic computer skills

• Ability to work as part of a team and interact effectively with others

• Ability to lift 50 pounds on an occasional to frequent basis

PREFERRED

• Prior experience in sales, customer service, or other work with the public

• Prior experience working with a team



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