UK Customer Success Manager (Position located in York, England)
KnowBe4, Inc. is a high growth information security company. We are the world's largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4's platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Best Workplaces Survey for the last three years. We also just had our 22nd record-setting quarter in a row!
At KnowBe4, we call the position "Customer Success Manager". It is a vital and exciting position. You are contacting our customers during their subscription period to ensure the customer is happy with the product and they are using it effectively. In this position you will manage the onboarding process from beginning to end and manage your customers' expectations every step of the way. Developing a relationship with the customer during this time is very important. When the subscription is coming due you will help them renew their subscription.
In addition, you will answer the customer's questions and assist them with any changes to the original order. Coordination with the sales team and technical support may be needed if upselling is involved or the customer questions are technically complex. Monthly production statistics are tracked as a performance indicator and to earn bonuses.
We are hiring for all levels of our CSM department which include:
- Excellent time management and organization skills
- Superior Customer Service skills
- Excellent writing skills required including proper use of grammar and spelling
- Ability to build rapport through phone calls and email
- Team Oriented
- Sales Experience
- Experience working in the Channel
- Microsoft Excel and Word
- Web browser (Chrome, Internet Explorer)
- IT experience/exposure is a plus
- Salesforce or other CRM experience, preferred
No recruitment agencies, please.
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