KnowBe4

Technical Content Engineer (Technical Writer)

1 month agoClearwater, FL
KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform.  KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
 
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.

The Technical Content Engineer position is responsible for creating  and maintaining high-quality articles, tutorial videos, and product UI text to support KnowBe4’s products, features, and services.

Responsibilities:

  • Interview subject-matter experts (SMEs) to gather information for technical documentation
  • Work with Product Managers to develop or review text for product UI
  • Attend meetings for assigned projects to represent Technical Content
  • Create and maintain technical documentation and tutorial videos for customers to support KnowBe4’s products and services
  • Respond to internal requests for documentation additions or updates
  • Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
  • Track any updates/changes to KnowBe4’s products and services in our change log and release notes

Minimum Qualifications:

  • Bachelor’s Degree (Technical Communication, English, or related field preferred) preferred but not required
  • Minimum of two years experience in technical writing preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills
  • Ability to present and break down complex technical concepts in an easy-to-understand manner
  • Basic knowledge of HTML/CSS
  • Self-motivated with excellent time management and organization skills
  • Ability to write collaboratively or independently
  • Ability to adjust to shifting priorities in a fast-paced environment
  • Familiarity with UX writing preferred
  • Knowledge of Zendesk and Jira preferred
  • Experience with Agile software development methodology preferred

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Job ID: 4243194002