KnowBe4

Security Awareness Content Specialist

3 weeks agoClearwater, FL
KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform.  KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
 
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.

The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of the content available to our customers and the best practices for implementing security awareness programs. This role will develop documentation and assist answering questions as well as occasionally get on calls with customers to assist with questions.    

Responsibilities:

  • Performs review of new content each month and updates recommendation training content documentation for US and international clients
  • Reviews and communicates top used and rated modules as well as best practices for implementing large scale learning plans using KnowBe4’s industry leading security awareness content
  • Reviews quarterly customer feedback with regard to topics and  quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
  • Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content 
  • Thinks globally and stays attune with cultural expectations of content globally as well as translations available for customers.
  • Contributes to continual improvement of our processes, quality and efficiency as we grow

Minimum Qualifications:

  • Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience 
  • Excellent communication skills - both written and on the phone
  • Experience with development and updating documentation 
  • Experience advising clients on learning plans
  • Experience with translations a plus
  • Experience with project management software
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Strong active listening skills
  • Excellent customer service skills

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Job ID: 4928345002