Salesforce Administrator (Position located in Utrecht, Netherlands)

1 month agoUtrecht, Netherlands
KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform.  KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.

Please submit your resume in English.

The Salesforce Administrator will be involved with the ongoing development of our deployments. The Salesforce Administrator will be responsible for the day-to-day execution, configuration, support, maintenance, and improvement of our CRM platform.


  • Operate and administer and related services
  • Handle administrative functions including workflows, process builders, flows, dashboards, reports, and various system configurations
  • Perform installed package and integration upgrades as needed
  • Assess operational risks and propose technical solutions that will meet service expectations
  • Define and implement focused monitoring and analysis to further enhance the environment
  • Field internal requests or issues from team members; assess common challenges of users; and then devise and implement solutions, automated processes, or documented procedures
  • Develop, test, review, debug, document, enhance and integrate components to ensure that systems meet functional requirements and business needs
  • Provide ongoing maintenance of applications and systems, working with key members to complete projects and troubleshoot issues.  Evaluate and follow through on issues and problems until resolved or escalated
  • Collaborate with Internal IT and InfoSec departments to ensure application performance, security and availability expectations are met
  • Collaborate with stakeholders on gathering project requirements, subsequent build, and rollout
  • Review work of  the junior administrator(s), as well as the database manager(s) to ensure the quality of Salesforce, and its data

Minimum Qualifications:

  • Bachelor’s Degree preferred
  • 2+ Years Experience as a Salesforce Administrator for the Sales Cloud
  • 2+ Years Experience with Database Data Management
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with Copado a plus
  • Salesforce workflow, flow, process builder, report, dashboard, and other configuration skills
  • Salesforce dataloader
  • SLDC/Copado experience a plus
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Creative and analytical thinker with strong problem-solving skills
  • Salesforce Certified Administrator (ADM201 or ADM211), a plus

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit

No recruitment agencies, please.

Client-provided location(s): Utrecht, Netherlands
Job ID: 5043385002

Perks and Benefits

  • Professional Development
    • Access to Online Courses
    • Shadowing Opportunities
    • Promote From Within
    • Tuition Reimbursement
  • Vacation and Time Off
    • Leave of Absence
    • Sabbatical
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Paid Family Leave
  • Office Life and Perks
    • Commuter Benefits Program
    • Remote Work Opportunities
    • Flexible Work Hours
    • Company Outings
    • Some Meals Provided
    • Snacks
    • Casual Dress
    • Diversity, Equity, and Inclusion Program
  • Health and Wellness
    • Fitness Subsidies
    • Wellness Program
    • Long-Term Disability
    • Short-Term Disability
    • Life Insurance
    • Vision Insurance
    • Dental Insurance
    • Health Insurance
    • FSA
  • Financial and Retirement
    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Company Equity
    • 401(K) With Company Matching