Managed Services Engineer

    • Clearwater, FL

 

KnowBe4, Inc. is a high growth information security company with plans to go public. We deliver the world's most popular integrated platform for security awareness training and simulated phishing attacks. We help organizations manage the ongoing problem of social engineering. Thousands of customers use our new-school security awareness training program to keep their networks safe. We are in the business of enabling employees to make smarter security decisions, every day.

We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last five years. We have also had 27 record-setting quarters in a row.

The Managed Services Engineer is responsible for working directly with customers to establish and execute the portions of their security awareness program that have been assigned to KnowBe4.

Responsibilities:

  • Communicate with customers about their requirements
  • Create needed groups and campaigns to service those requirements
  • Create reports based on data from the console
  • Communicate reports and suggestions to the customer
  • Act as the Subject Matter Expert on all things Security Awareness related
  • Back up team members if they are out of the office
  • Interact with CSM team to keep them informed on customer health
  • Track time for delivery
  • Create SOWs for Sales group
  • Other duties as assigned
  • Working with Product Management to define suggested features and enhancements to the platform

Minimum Qualifications:

  • Bachelor’s degree or four years equivalent work experience
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Ability to travel on site and speak directly to customers (infrequent)

Note: An applicant assessment, background check and drug test may be part of your hiring procedure.

No recruitment agencies, please.


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