CSM TechTouch Pricing Specialist

KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.

We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Top Workplaces Survey for the last four years. We also just had our 26th record-setting quarter in a row!

The CSM TechTouch Pricing Specialist will work alongside TechTouch CSMs, partners and customers to provide pricing for renewals and upsells. He or she  is responsible for strategically pricing products and/or services to ensure maximum sales and profits.


  • Employ pricing strategies that meet the Company’s standards, policies and procedures.
  • Meet with CSMs regularly to discuss and  coordinate renewals and upsells for their customers
  • Meet with Director Weekly pipeline meeting with Director
  • Negotiate pricing with customers to prevent churn
  • Present discounts to executive staff for approval
  • Back up team members if they are out of the office
  • Other duties as assigned
  • Participate in team meetings and discussions

Minimum Qualifications:

  • 2 year degree preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Previous sales or negotiation experience preferred
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Superior customer service skills
  • Strong collaborative and teamwork skills
  • Ability to build rapport with customers via phone and email
  • Ability to work with minimal supervision


Note: An applicant assessment, background check and drug test may be part of your hiring procedure.

No recruitment agencies, please.

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