Bilingual English/Spanish Tech Support

KnowBe4, Inc. is a high growth information security company. We are the world's largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4's platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
We are ranked #3 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Best Workplaces Survey for the last three years. We also just had our 22nd record-setting quarter in a row!
Are you fully fluent in both English and Spanish? Are you looking for a fast growing technology company? KnowBe4's security awareness training platform is being used in more companies than other system in the world. Our Tech Support position assists the users who purchase our training and helps get them up and running.
Duties

  • Monitor and maintain issue reports and change requests through help-desk systems
  • Investigate and document issue reports and communicate findings to development team or clients as required in either English or Spanish
  • Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements on the phone and via email in either English or Spanish
  • Participate in team meetings and discussions
  • Provide other means of support to customers and team members as needed in either English or Spanish

Qualifications
  • Fluent in both English and Spanish
  • Excellent written and verbal communication skills in both English and Spanish
  • Minimum of 1 year experience in a similar or related position
  • Two-year degree preferred
  • Can demonstrate technical troubleshooting and analysis ability
  • Highly organized and result-oriented
  • Ability to learn new tools and technologies quickly
  • Can demonstrate integrity, accountability, respect and commitment
  • Familiarity with firewall and email protocols is preferable

Note: An applicant assessment, background check and drug test may be part of your hiring procedure.
No recruitment agencies, please.


Meet Some of KnowBe4's Employees

Stu

Founder & CEO

Stu, CEO of KnowBe4, leads one of Tampa Bay's top workplaces, overseeing company efforts to help organizations and their employees make better security decisions.

Ty

Enterprise Account Manager

Ty consults with potential customers to discuss their current and desired security awareness plans and determines the correct KnowBe4 option to fit their needs.


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