Showroom Operations Associate

We are seeking a highly motivated, organized, and detail-oriented individual to join the KS team. The Showroom Operations Associate will not only provide direct support to the Style Advisors at Knot Standard, but have the opportunity to join a company that is global, fast growing, and places great value on employee innovations that make the customer experience exciting and enjoyable. You will be working with 5+ Style Advisors and overseeing the day-to-day instruction of our intern(s). 

 

WHAT YOU'LL BE DOING

 

  • Responsible for all day-to-day business operations of the Showroom
  • Responsible for opening and closing the showroom (unless Style Advisors have an appointment before or after business hours, where as they will be responsible for opening and closing of the showroom)
  • Managing overall showroom operations, inclusive but not limited to supply orders, visuals, shipping, and receiving alterations, event prep, and stock organization
  • Responsible for product management of shipping and receiving
  • Ensuring all garments are tagged, labeled, steamed, and organized for fitting
  • Maintenance of Monthly showroom expense report
  • Responsible for execution of events
  • Coordinating, scheduling, and logistics within daily calendar of the Style Advisors client appointments & fittings
  • Assisting Style Advisors with reset checklist before, during, and after appointments
  • Responsible for transporting, communicating alterations, and maintaining deadlines to local tailor & Style Advisors
  • Responsible for tracking inventory from logistics & local tailor
  • Responsible for communicating and resolving all maintenance issues
  • Handling ad-hoc projects for the Showroom
  • Main point of contact for B2B relationships

 

WHAT YOU SHOULD HAVE

 

  • Bachelor’s degree preferred
  • World-class communication and time management skills
  • Prior affiliation with successful customer-facing businesses, preferably in the retail or luxury industries
  • Familiarity and passion for the menswear industry
  • Sound technical skills, including CRM and reporting systems

 

WHO YOU ARE

  • Enjoyable, personable, fun to be around
  • Independent decision making skills
  • Ability to self-manage, and work remotely with a minimum of daily oversight
  • A leader who can multi-task communications between both clients and employees
  • Strong analytical, numerical, and reasoning abilities
  • Participative management type
  • Ability to get along with diverse personalities
  • Excellent communication skills, written and verbal
  • Results-oriented with the ability to balance other business considerations
  • High technical proficiency with web technologies, side job in logistical gymnastics
  • Serve as a Brand ambassador both inside and outside of the showroom

 

WHO WE ARE

Knot Standard is a custom menswear company based out of New York City. Since 2010, our company has continued to expand to new markets, but our mission remains the same; to provide high quality, custom clothing for men worldwide.

To date, we operate seven appointment-only showrooms in New York, Chicago, D.C., Houston, Austin, Dallas, and Dubai, in addition to our e-commerce based business at KnotStandard.com. Driven by rapid growth and a strong team, we have enjoyed some great PR from Inc.com Top 5000 (ranked the #9 fastest growing startup in New York City in 2015), CNBC Forbes, GQ, BBC, Mashable, the LA Times, and more. 

As a company, every day we work to provide a top tier product with flawless customer service. We place heavy value in company culture, which is reflective in the company's success. With all of this, we value highly entrepreneurial, confident, motivated, and creative candidates, who are looking for career development and the opportunity to be part of a growing company.

 

WHY YOU WANT TO WORK HERE

  • Base Salary commensurate with experience and talent
  • We professionally and personally invest in our employees
  • Comprehensive benefits package
  • The best men’s or women’s wardrobe you could imagine

Meet Some of Knot Standard's Employees

Nicole C.

Senior Manager of Employee Experience

As Senior Manager of Employee Experience, Nicole is responsible for ensuring that the employees not only fit the culture but also match the passion and drive of the company.

Teddy S.

Senior Manager, Business Development & Sales Operations

Teddy fosters Knot Standard's overall brand growth. Through partnerships and event initiatives, Teddy oversees cross-company initiatives and monitors the fiscal health of current and new projects.


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