Showroom Manager

We are seeking an extremely personable & professional Showroom Manager to join Knot Standard and spearhead our fast and reliable growth in one of our newest markets - Boston.

The Showroom Manager role is a full-time position, responsible for overseeing the daily operations in the showroom to ensure the highest levels of customer service and satisfaction. Ultimately, this role is responsible for creating a top-tier, luxury, client-facing environment.

Knot Standard is a luxury custom menswear company with one goal; to consistently offer premium service, selection combined with tradition and classic tailoring, for our client and his personal stylist to create the lifestyle he desires. To date, we operate 8 appointment-only showrooms in New York, Chicago, D.C., Houston, Austin, Dallas, San Francisco, and Los Angeles. Coupling high-touch client experience and strong product knowledge, Knot Standard is redefining the apparel industry.

THE OPPORTUNITY

You will make an impact by:

  • Assisting in hiring, training, and managing qualified Style Advisors for showroom. Our Style Advisors build their own book of business and meet with our clients one-on-one to create custom casual and formal garments. They make up our Sales team at Knot Standard.
  • Giving direction and feedback to Style Advisors on an ongoing basis and complete performance reviews, create opportunity for them to utilize their strengths, and handle potential issues
  • Developing a detailed knowledge base on all mills, customization, and product, and keep up to date on new products and technologies
  • Addressing and resolving any escalated customer issues regarding product or service
  • Managing showroom maintenance & accessory inventory
  • Ensuring the sample department is clean, organized, and a safe work environment
  • Managing the events calendar & assist in execution for the Boston Showroom

THE IDEAL CANDIDATE

As a growing professional, challenge and opportunity excites you. You have:

  • A Bachelor’s Degree
  • Direct sales experience – creative & strategic in approach (outside sales preferred)
  • 4+ years of sales team management experience - whether that is in luxury retail, technology, or other industries
  • Passion for the menswear industry and an understanding of the competitive market
  • Ability to perform well under pressure and prioritize business considerations
  • Charismatic with humility and a great sense of humor
  • World-class written and verbal communication skills

KNOT STANDARD PERKS

  • Base Salary commensurate with experience and talent
  • Comprehensive benefits package
  • Industry related training and development
  • We professionally and personally invest in our employees
  • The best custom wardrobe you could imagine

Meet Some of Knot Standard's Employees

John B.

CEO & Co-founder

As CEO, John helps lead the company through the rapidly changing retail landscape, ensuring they're always providing high quality products and service.

Danielle D.

Senior Style Advisor

Danielle works one-on-one with clients to create and customize garments. She educates on fabrics, takes measurements, and builds a long-lasting rapport with clients.


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