Showroom Manager

We are seeking an extremely personable & professional Showroom Manager to join Knot Standard and spearhead our fast and reliable growth in our newest market - Los Angeles.

The Showroom Manager role is a full-time position, responsible for overseeing the daily operations in the showroom to ensure the highest levels of customer service and satisfaction. Ultimately, this role is responsible for creating a top-tier, luxury retail environment.

WHAT YOU’LL BE DOING

  • Assist in hiring, training, and managing qualified Style Advisors for showroom. Our Style Advisors build their own book of business and meet with our clients one-on-one to create custom casual and formal garments. You will be managing the Sales team
  • Give direction and feedback to Style Advisors on an ongoing basis and complete performance reviews, create opportunity for them to utilize their strengths, and catch any potential issues to correct
  • Develop detailed knowledge base on all mills, customization, and product, and keep up to date on new products and technologies
  • Address and resolve any escalated customer issues regarding product or service
  • Manage showroom maintenance & accessory inventory
  • Ensure the sample department is clean, organized, and a safe work environment
  • Manage events calendar & assist in execution for the Los Angeles Showroom

WHAT WE’RE LOOKING FOR

  • Bachelors Degree relevant to the position or industry
  • Direct sales experience – creative & strategic in approach
  • Consumer or Retail Management experience
  • World-class communication and pipeline management skills
  • Prior affiliation with successful customer-facing businesses, preferably in the retail or luxury industries
  • Knowledge and/or passion for the menswear industry and an understanding of the competitive market

WHO WE ARE

Knot Standard is a luxury custom menswear company with one goal; to consistently offer premium service, selection combined with tradition and classic tailoring, for our client and his personal stylist to create the lifestyle he desires. To date, we operate seven appointment-only showrooms in New York, Chicago, D.C., Houston, Austin, Dallas, and San Francisco, in addition to our e-commerce based business.

WHO YOU ARE

  • Enjoyable, personable, fun to be around, with a great sense of humor
  • Independent decision maker with the ability to manage others
  • Strong eye for detail & organizational skills
  • Excellent communication & interpersonal skills - written and verbal
  • Results-oriented with the ability to balance other business considerations

WHY YOU WANT TO WORK HERE

  • Base Salary commensurate with experience and talent
  • Market-Leading Commission Package
  • Strong performance-based compensation
  • We professionally and personally invest in our employees
  • Comprehensive benefits package
  • The best men’s or women’s wardrobe you could imagine
  • Industry related training and development

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