Team Lead, Customer Success
In this role, you will:
- Manage a team of 6-10 team members
- Recruit, interview hire, and train new team members.
- Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their career goals
- Supporting and advise team members in their day to day responsibilities including exceptional customer onboarding, building strategies that improve value to our customers, and addressing and resolving customer issues.
- Serve as a point of escalation for customer issues and resolve those issues in a manner that builds trust with both customers and Klaviyo team members.
- Manage day-to-day operations, data analysis, goal setting, career development, performance management, and process improvement
- Be a leader in the company, with an excellent attitude that inspires others to do their best work
- Proactively (and collaboratively) remove potholes getting in the way of others
We are looking for people with the following experience:
- 2+ years managing Customer Success Managers or Onboarding Specialists in a high growth SaaS company.
- A track record working creatively problem-solving and collaborating with Sales, Product, and Marketing to create an exceptional customer experience.
- Handling escalation issues and building trust with team members and customers
- Delivering strategic recommendations to customers to improve their product adoption and/or marketing
Meet Some of Klaviyo's Employees
Director of Engineering
Ning works to assist, support, and challenge his team in finding effective engineering solutions that improve Klaviyo products, especially in the area of systems programming, distribution, and databases.
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