Product Expert (West Coast) - 12-8pm PST
- Flexible / Remote
Please note this role is remote and for candidates who live in PST time zone.
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
*Please note our team works in shifts. We are looking for 12-8pm PST coverage.*
Check out this great video from the team: What it's like to be a Klaviyo and core values.
How you will make a difference:
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Diagnose software issues and resolve escalated customer complaints engage using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps.
Now look at this video to understand a bit more! What it means to be a product expert
Who You Are:
- Located in PST and willing to work remotely
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- Email marketing platforms and E-Commerce platforms
Get to know Klaviyo
Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 50,000 innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.
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