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Kimberly-Clark

Consumer Services Representative with English and Arabic

De Aar, South Africa / Remote

Consumer Services Representative with English and Arabic

Job Description

About the position

If you like customer relationship and service while dealing with day to day excellence, this position of Customer services Agent is made for you !

The role is all about caring for our trusted customers and managing with complaints.

Here are just a few of the main responsibilities you will be performing in this opportunity :

  • Handle consumer contacts from all channels effectively, efficiently and promptly and determine the nature of the interaction.
  • Manage and share consumer insights
  • Compose and translate text where needed
  • Focus on providing best in class consumer services experience
  • Ensure all Regulatory and GDPR processes are adhered to.
  • Continuous Improvement by using LEAN principles, Visual Management and Standard Work

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About you

  • You have a Minimum of Matric / Grade 12
  • Telephone etiquette / experience with Salesforce is an advantage
  • Experience in a Customer/Consumer Care function and/or complaint management.
  • Excellent professional, interpersonal, written and communication skills
  • You are Fluent in speaking and writing in English AND Arabic
  • Can work independently and good at motivating themselves
  • Flexible, able to handle change and resilient
  • Good time management skills
  • Attention to detail
  • Salesforce knowledge
  • Able to work from home unaffected during load shedding/work from the office in Bryanston/Johannesburg when required

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. You already know our legendary brands-and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day. We know that these amazing Kimberly-Clark products wouldn't exist without our experts, like you.

We're also a team that truly cares about each other - kind of like a family but a productive and focused one. Employee research shows that our team members comes to work each day with confidence and security in knowing that their safety will never be compromised. We take pride in our ability to offer a healthy paycheck for a job well done and opportunities for our co-workers to develop their careers into new skills, roles, and schedules over time. There's more than one way to create your future with our winning team. It's all here for you at Kimberly-Clark; you just need to apply!

To Be Considered

Click the Apply button and complete the online application process. A member of our fabulous recruiting team will then review your application and follow up with you if you seem like a great fit for this role.

And finally, the fine print...
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.

We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.

#li-remote

Primary Location

No K-C Work Site - South Africa

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Client-provided location(s): South Africa
Job ID: KimberlyClark-854336
Employment Type: Other

This job is no longer available.

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