Yardi Support Specialist

    • Dallas, TX

RESPONSIBILITIES:
Kforce has a client, a property Management company is looking to hire Yardi Support Specialist in Dallas, TX. This role is currently 100% remote and WILL switch back to office environment when COVID-19 ramps down; must be able to work in office at that time. Summary: This position provides support and training for all modules of Yardi Software to the property management team. Essential Functions:

  • Provides end-user support by responding to questions related to Yardi property management inquiries via ticketing system, email and/or phone
  • Manage cases in support ticketing system
  • Identifies and troubleshoots issues with the Yardi system
  • Reviews existing user profiles to determine whether user has appropriate access and permissions for their role
  • Capable of identifying repeat requests and perform root cause analysis and recommend solutions to reduce repetitive requests
  • Prepare documentation to support system administrative functions, procedures and processes
  • Setting up new user accounts, modifying access, resetting passwords
  • Performing periodic system access review
  • FAQs which documents historical Yardi issues and resolutions
  • Process and protocol for monitoring or initiating system interfaces with a multitude of applications
  • Set up databases, create account trees, create rollup rules, create custom reports and create entity structures
  • Conduct Yardi training for both new and current employees
  • Provide training to corporate staff on Yardi based on the employee's area of responsibility.
  • Troubleshoot for Yardi related problem
  • Deliver key support/help desk support to on-site and corporate employees for all Yardi related issues
  • Coordinate with Third Party Consultants related to Yardi Policies, Procedures and New Implementations


REQUIREMENTS:
  • Bachelor's degree in Accounting, Computer Science or equivalent work experience
  • A minimum of 3 years of -hands on- experience in Yardi training and support within the property management and single family housing environment/industry
  • A minimum of 2 years of software implementation project management
  • A strong knowledge of Yardi Voyager 7s (i.e., all its modules) as well as its applications to residential property management
  • Experience working in software support and system administration a plus
  • Experience in writing training manuals
  • Ability to conduct training in person, telephone and webinar sessions
  • Highly effective written and verbal communication skills are required
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Ability to work independently or as a team member
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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