RESPONSIBILITIES:
Kforce has a client seeking a Tier I Agent, Senior in Reston, VA. Responsibilities:
- Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
- May provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services
- Uses automated information systems to analyze routine situations
- Reviews incoming requests, both computer-generated and verbal, sort, code and may prioritize for proper action
- Resolves problems or contacts more senior technical support, as necessary
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available
- Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records
- Instructs users in the use of PCs and networks
- May perform basic PC, PBX, and network software programming
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
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REQUIREMENTS:
- Requires High School diploma/GED, plus some advanced training
- 2-3 years of experience required
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information