Tier I Agent, Senior

    • Reston, VA

Kforce has a client seeking a Tier I Agent, Senior in Reston, VA. Responsibilities:

  • Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
  • May provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services
  • Uses automated information systems to analyze routine situations
  • Reviews incoming requests, both computer-generated and verbal, sort, code and may prioritize for proper action
  • Resolves problems or contacts more senior technical support, as necessary
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records
  • Instructs users in the use of PCs and networks
  • May perform basic PC, PBX, and network software programming
  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem

  • Requires High School diploma/GED, plus some advanced training
  • 2-3 years of experience required
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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