Telecom Analyst

3+ months agoOrlando, FL


Kforce has a client seeking a Telecom Analyst in Orlando, FL.Summary:This position provides operations support and consultation of technical solutions within the company's telephony and contact center telecommunications environments within a complex multi-location, multi-national, and multi-vendor infrastructure. The technical scope of the role includes all contact center technologies consisting of technologies such as but are not limited to voice systems, call center technologies, PBX, gateways, voice networks, voicemail, call recording and ancillary support systems. This position is responsible for the daily operation, support, projects, and all related services for multiple technology platforms and services providing the organization continued profitability and contact with each other, our customers and affiliates. Responsibilities:

  • Performing complex MACDs
  • Troubleshooting of complex issues
  • Maintaining high levels of system and user documentation
  • Adherence to operational processes and policies
  • Solution reliability
  • System security, compliance, and proactive monitoring through automated tools and daily testing


  • Bachelor's degree in Computer Information Systems, Telecommunications, or related technical field and/or related experience
  • CCNA-Voice or CCNA-Collaboration preferred; Cisco Unified Contact Center Enterprise Specialist certification preferred
  • 4+ years of relevant experience
  • At minimum, entry level Cisco UCCE software (ICM, CVP, Finesse Gadget, Cisco IP Dialer) development and deployment experience, including scripting, configuration and call routing
  • Entry level technical expertise of Cisco telecommunication systems and management of complex telecommunications environments and infrastructures
  • Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, SBC's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments
  • Working knowledge of SQL Query Analyzer, Cisco Route Call Detail and Termination Call Detail, Call Trace and Log Analysis
  • Proven ability to perform coordination and problem isolation
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."