Tech Writer

    • Austin, TX

RESPONSIBILITIES:
Kforce has a client that is seeking a Tech Writer in Austin, TX. This role is currently 100% remote and WILL switch back to office environment when COVID-19 ramps down. Must be able to work in office at that time. Responsibilities:

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Research, outline, write, and edit new and existing content, working closely with various internal/external stakeholders to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation


REQUIREMENTS:
  • 2-4 years' industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the SDLC and ITIL life cycle
  • Experience leading/supervising a team and/or project
  • Experience developing and maintaining a comprehensive library of technical terminology and documentation
  • Experience analyzing and developing documents to maintain continuity of style of content across various platforms & media
  • Proficiency in Office365 Suite (including SharePoint, Teams)
  • Experience planning, developing, organizing and maintaining procedures and manuals (SLA's, SOP's, Knowledge Articles, etc.)
  • Experience with Document management system
  • Experience developing/updating documents, diagrams, reports, dashboards, etc.
  • Experience interviewing & communicating with internal/external stakeholders
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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