Kforce

Support Engineer

3+ months agoIrving, TX

Responsibilities

Kforce has a client seeking a Support Engineer in Irving, TX.Summary:Our client is a cutting-edge provider of world class software, solutions and services. Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best in class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world.Duties:

  • Provide support to enterprise customers and partners; Be available to take ownership of cases and escalations via phone, mail and web
  • Be the point of contact for handling live technical escalations and politically hot situations
  • Respond to mails/calls from the various Azure Identity and other organization groups with facts; This needs to be done with a strong understanding of technology and processes
  • Collaborate on cross-team and cross product technical issues by working with resources from other groups as needed to resolve customer issues
  • Collaborate globally; Understand cultural nuances and have good interpersonal awareness
  • Ensure that each support request owned is handled as per priorities to the highest possible level of customer satisfaction
  • Identify, document, and improve processes in order to reduce support times and advance the overall customer experience
  • Assist in creating and reviewing content in the knowledge base, by working along with Technical Advisors, Support Escalation Engineer and Supportability
  • Document your technical work and research in detailed and comprehensive manner; Prioritize work to accomplish the most important and urgent requests first
  • Ability to work in a team environment with good problem solving and troubleshooting ability


Skills

  • Graduate degree in Computer Science is desired, but not mandatory
  • 2+ years prior product/technical support experience
  • 2+ years technical experience and knowledge working in Azure technical support or equivalent technology
  • Technical skills and hands on experience in development or related
  • Software development experience with C#, C++, ASP.Net development or IIS Networking skills, and cloud development are a definite positive
  • Experience in Service Fabric or Cloud Service is plus
  • Debugging code (WINdbg, Visual Studio Debugger)
  • REST API
  • .NET Framework SDK
  • Java API/SDK
  • Linux, Mac, Java, PHP, Node.js, Python or Ruby
  • * Outstanding written and verbal communication skills, ability to amicably manage conflict and negotiate resolution
  • Proven ability to handle high pressure situations well. Maintaining calm and composure in stressful situations is a must
  • Ability to meet company, customer and/or government security screening requirements are required for this role;These requirements include, but are not limited to specialized security screenings
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."