Sr. Oracle Sales Cloud / CRM Systems Analyst

    • Lake Bluff, IL

RESPONSIBILITIES:
Kforce has a client in search of a Senior Oracle Sales Cloud/CRM Systems Analyst in Lake Forest, IL. Duties Include:

  • Serve as liaison between technology and business end-users including hands on configuration experience with Oracle Sales Cloud
  • Identify, assess, and document business requirements, recommending business priorities and advising business on options, risks and costs versus benefits of various solutions
  • Triage incidents/problems with Oracle Sales Cloud CRM systems as they arise (as Tier II/III support), and either manage or directly perform enhancements/fixes to provide resolution satisfactory to our business partners
  • Create & identify ways to improve CRM metrics and KPIs
  • Write and socialize test plans, SIT test cases and UAT test cases related to supported CRM systems and their changes
  • Partner with internal global users to learn their business, business processes, challenges and objectives
  • Manage projects/enhancements by gathering requirements and finalize solutions
  • Orchestrate & manage execution of SIT and UAT related to supported CRM systems and their changes
  • Assist with completing operational readiness (Service Transition) documentation required of all changes made to CRM systems
  • Provide input to buy vs. build decision based on input received from the business and other functions within technology
  • Participate in the development of formal business cases, when applicable
  • Develop use cases to explain/demonstrate business requirements/specifications to the technology team
  • Facilitate implementation of new functionality through communications, training sessions, demos, and the development of appropriate documentation
  • Critically evaluate information from multiple sources and clearly indicate quality of final analysis
  • Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs
  • Analyze and report on complex data to meet business needs


REQUIREMENTS:
  • Four (4) year college degree in Business Management, Marketing Information Systems or related field
  • Requires 6-9 years of relevant work experience
  • Minimum 5 years of Oracle Sales Cloud and related interfaces
  • Experience 1-2 full life cycle Oracle Sales Cloud CRM implementation and support of CRM application
  • Experience/understanding of business process reengineering and business modeling concepts
  • Proficiency in Microsoft Office suite
  • Knowledge of EBS to cloud interfaces
  • Experience with Oracle CRM, modifying code and integrating with other systems
  • Awareness of the technology organization and business and technology strategy
  • Basic understanding of Medical or similar industry business practices, and familiarity with the company's products and services
  • Prior experience in Oracle Sales Cloud, CRM implementation is required
  • Strong analytical and writing skills
  • Preferred certifications: Salesforce Administrator, Microsoft Dynamics CRM or Oracle CRM OnDemand Certification
  • Business experience a plus
Travel Requirements:
  • Typically requires travel less than 5% of the time
  • May require international travel (outside the United States)
This role is currently 100% remote and will switch back to an office environment when COVID-19 restrictions are lifted. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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