Kforce has a client that is seeking a Service Desk Documentation in Salt Lake City, UT.Responsibilities:
- This person will be updating the knowledge base, KB, for end-users (all internal employees - 10,500)
- The articles they are updating are self-service articles, will be adding instructions, screen-shots and hyperlinks - likely will not need to write very much original content
- Person needs to be willing to track down info as needed - the person cannot be afraid to email or call a manager or other to get the info
- Client uses ServiceNow, although ServiceNow is not required - knowledge of a similar system is fine
- Other terms to look for: Playbook, Standard Operating Procedures or Decision Tree
- Helpdesk, Desktop Support, and Documentation experience
Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."