Service Desk Analyst II

3+ months agoLeawood, KS


Kforce is looking for a Service Desk Analyst II for a contract to hire opportunity with a logistics company in the Overland Park, KS area. This is a Customer service position providing the first point of customer contact for IT related requests and issues.Key Tasks:

  • Acts as an advocate for the customer ensuring proper focus is maintained and attention brought to service issues and requests
  • Develops competencies to perform basic identification, evaluation, prioritization, and resolution of problems related to hardware, software, networking, and other computer related technologies
  • Candidate must be technically hands-on and proficient, as well as customer and service oriented


  • 3+ years in a service desk or technical support environment
  • Superior communication written and verbal communication skills
  • Strong analytical and problem-solving abilities
  • Exceptional customer service attitude
  • Ability to interpret an extensive variety of technical instructions and deal with several
  • Abstract and concrete variables
  • Experience with SCCM
  • Experience with PowerShell
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."