Senior IT Mobility Manager

    • Nashville, TN

RESPONSIBILITIES:
Kforce has a client that is seeking a Senior IT Mobility Manager in Nashville, TN. This role is currently 100% remote and will switch back to an office environment when COVID-19 restrictions are lifted. Responsibilities:

  • Lead the development and implementation of an Enterprise Mobility team delivering a strong foundation of people, process and technology
  • deliver a strong foundation to enable scalability and will lead the enterprise mobile administrators and support personnel to develop and implement the proper methodology, governance, processes, policies, structure, etc. to build a sustainable environment
  • will provide the proper guidance and strategic leadership to the IT department and its business partners for operational and project success
  • The Mobility leader will enable continuous improvement by implementing the proper monitoring, reporting and performance analytics
  • The IT Mobility Manager will expertly lead mobile service management including incident and problem management as well as asset and configuration management with a focus on reducing response and resolution time while delivering best in class customer service
  • Display strong leadership qualities through business and IT collaboration to ensure stakeholder expectations are being met
  • Provide best in class service to IT and the Business, including training and technical support, for daily operations and large-scale projects
  • Manage day to day activities of the Mobility team that provides enterprise level support for iOS and Android
  • Meet expected service level agreements and develop metrics, reporting and analytics to ensure sustainability and continuous improvement
  • Streamline structure and process to efficiently manage the asset life cycle including procurement, imaging, management and retirement of mobility assets while maintaining positive vendor relationships


REQUIREMENTS:
  • BS degree in Information Technology, Computer Science, Management Information Systems or similar field or equivalent work experience
  • At least 5-8+ years of experience providing IT service delivery functions, with at least 3-5 years of experience providing wireless support services
  • Experience with Mobile Device Management Solutions required (Mobile Iron)
  • Experience with cross functional and/or Matrix management a plus
  • Expert in service management including Incident, Problem, Change, Knowledge, Asset and Configuration management
  • Very strong interpersonal skills; able to build relationships and influence across the enterprise and adept at working in a national, large scale, cross-functional, highly collaborative and high-performance environment; ability to interact and effectively communicate at all levels of the organization
  • Able to simplify and explain complex topics coupled with strong presentation skills
  • Track Record of outstanding customer service and support
  • Must have experience using ITSM IT ticketing system; experience with ServiceNow is desired
  • Strong management skills in a technical environment
  • Strong organizational, analytical, and critical thinking skills that result in conclusive and clear recommendations / decisions
  • Able to thrive in a fast-paced and highly dynamic work environment
  • Able to thrive in an environment that requires a high degree of autonomy, integrity and accountability
  • Successful track record of analytical thinking and problem solving
  • A wide degree of creativity and latitude is expected
  • Effective oral, written and interpersonal communication skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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