Senior Application Support Analyst

    • Maryland Heights, MO

Kforce has a fortune 100 client in search of a Application Support Analyst in Maryland Heights, MO. Summary: The person in this position will report to the IT Ordering/e-Commerce department's operational support team, spending a large portion of time working directly with the enterprise operations teams on a schedule outside of standard business hours. As a front-line responder in a constantly changing ecosystem, this support team member is responsible for working with internal and external resources to quickly and effectively diagnose and resolve issues effecting the stability of a platform responsible for generating millions of sales, through multiple channels, for a Fortune 100 company. We are an organization that prides ourselves on meeting a goal of near 0% unplanned downtime, therefore, it is critical this individual possesses a proactive, assertive personality, excellent communication skills (both verbal and written), a great eye for detail, and the ability to perform a root cause analysis in a highly complex environment. As part of a lean operating team, resilience and adaptiveness are -must have- characteristics in this team player. Duties & Responsibilities: As an integral part of the support team and an advocate of quality performance, some of the key responsibilities of Application Support Specialist include:

  • Quickly responds to incident alerts and support calls; Identifies, and coordinates with, teams critical to the event's resolution, sets up bridge calls, and escalates when necessary
  • Proactively monitors highly available applications/systems; Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership
  • Performs key tasks to hot-fix and enhancement deployments to production and non-production environments
  • Executes automated and manual smoke tests following maintenance and outage recovery periods

  • 3 - 5 years experience in a application support related role, preferably within a large Unix/Linux Environment
  • Expertise with deep dive problem analysis using logging, and Splunk or AppDynamics
  • Experience with one or more Middleware tools; JBoss, WebSphere or WebLogic
  • Strong communication skills with the ability to capture and articulate technical and non-technical details
  • Proficient with a wide array of data mining and messaging tools and techniques
  • Experience using source control and deployment tools, such as Automic, Jenkins, Git, and/or Puppet is a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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