Project Manager - ServiceNow

3+ months agoAtlanta, GA


Kforce has a client in Atlanta, GA that is seeking to bring on an experienced Project Manager.Duties and Responsibilities:

  • Own the standards for tickets that come in and out of ServiceNow queues for ITC Operations and Security team
  • Make decisions and recommendations based on analytics
  • Monitor the ticket queue and perform quality measures to ensure SLAs are maintained, tickets are properly closed
  • Create and maintain support performance reports and provide regular updates to ITC Operations and Security Management and identify at risk tickets and areas
  • Maintain existing standards and establish new processes, standards, and reporting across all teams
  • Maintain process documentation and train other departments as needed
  • Manage communication plan including setting expectations, internal communications and external communications with stakeholders, partners, and vendors
  • Identify and manage potential risks and issues, anticipate points of resistance, and develop specific plans to mitigate or address concerns
  • Manage multiple initiatives and projects simultaneously and when necessary lead them to successful delivery
  • Become knowledgeable of information technology and company business operations
  • When necessary, create process standards (including recommended tools) and assist with creating project scope and objectives
  • Perform other duties and tasks as assigned


  • 5+ years of IT Project Management experience and delivery oversight of small to medium-scope implementations, upgrades, and/or managed services
  • 5+ years of experience planning, creating project plans, and execution of projects for small to medium-sized projects in Infrastructure or Application Development environments
  • 3+ years of experience with Service Now ticket and incident management
  • PMP and similar certifications preferred but not required
  • Experience with process improvement, workflows and front end knowledge of ServiceNow are requirements
  • Experience with Agile and Waterfall methodologies
  • Strong written and verbal communication and presentation skills
  • Proficiency with MS Office (Word, Excel and PowerPoint) and MS Project or Smartsheets and ServiceNow a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."