Production Support/BA

3+ months agoNew York, NY


Kforce has a client that is seeking a Production Support/BA in Brooklyn, NY.Responsibilities:

  • The individual will be responsible for overall production support/admin of projects, defining the stories, requirements, documentation development, and overall collaboration with internal teams
  • Resolving real-time customer-facing problems on a service desk queue
  • Monitoring of product bug queues in order to validate, triage and prioritize fixes
  • Learning internal systems and data flows, and documenting triage steps as needed
  • Develop a broad knowledge base to serve as the business "go-to" individual as issues or questions arise
  • Analyzing and modifying Salesforce metadata (fields, object, email templates, reports as well as declarative automation)
  • Perform source system analysis and requirements gathering with internal/external customers


  • 1-2 year's technology experience as a business analyst
  • Experience working within Salesforce
  • SQL and knowledge of reporting is a plus, but no programming experience needed
  • Ability to grasp new concepts and technologies quickly in a fast-paced environment
  • Need an understanding of data and how it relates to ecosystems
  • Demonstrated sense of personal and team accountability
  • Excellent verbal and written communication skills, with the ability to facilitate effective business analysis, planning, and prioritization
  • Well organized, with strong attention to detail
  • Professional team player; ability to work with a variety of personalities
  • Ability to work under pressure and adapt to changing priorities
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."