Patient Service Coordinator

3+ months agoFranklin, TN


Kforce has a client that is seeking a Patient Service Coordinator in Franklin, TN.Responsibilities:

  • Initiate communication with customers/patients by phone to set up new or existing prescription orders
  • Field incoming calls from customer/patients on a daily basis
  • Contact the pertinent customers/patients on a monthly basis to confirm current prescriptions, changes in prescriptions, or any additional prescriptions
  • Review patient's medication needs and advises of early/late refills due in Pharmacy Management System (per prescriptions from physicians)
  • Inform customer of any changes or delays in their order due to product shortages, product changes, recalls, or backordered and discontinued products
  • Determine the best delivery method based on the customer -remaining days- supply, delivery location, cost, and product stability
  • Resolve all order discrepancies interfacing with the appropriate departments to ensure resolution
  • Update Pharmacy Management System patient/customer records with all appropriate and necessary documentation
  • Responsible for Medication Profiles and entering and completing enrollment forms
  • Review medication shipment activity and recommends inactivation when indicated
  • Ensure prescription validity with the patient


  • Call center experience
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."