Operations Technician

    • Tampa, FL

Kforce has an enterprise client seeking an Operations Technician in Tampa, FL. Can you picture yourself working for one of -America's Ideal Employers-? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group. With on-site training and mentoring, they are committed to your professional development as well. Responsibilities:

  • Provides remote and on-site support to user base, including clients, customers and partners
  • Take support calls and log issues into problem management system (e.g. Resolve, Remedy, TrackIt)
  • Diagnoses basic hardware and software problems by phone or email
  • Responds to customer inquiries and answers customer's basic questions
  • Assists clients via research and problem solving
  • Refers more complex questions to appropriate subject matter expert

Has basic understanding in the following area:
  • 24/7 Customer Support and Service Delivery Model
  • Performance Metrics and Reporting
  • Technical Problem Resolution
  • Business Applications Knowledge
  • Business Continuity/Resiliency
  • Knowledge/IT Risk Management
  • Asset/Inventory Management
  • Analytical Thinking (identifying problems and proposing ways to mitigate the risk)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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