Kforce

Operations Center Technician I

3+ months agoJacksonville, FL

Responsibilities

Kforce has a client in search of an Operations Center Technician I in Jacksonville, FL.Summary:This position is responsible for maintaining, tracking physical assets, and monitoring and resolving issues associated with information systems products and services. This requires the incumbent to be fully knowledgeable of appropriate tools, technologies, and methodologies to provide optimal solutions for meeting customer needs.Key Tasks:

  • Provide next path escalation of issues in an accurate and timely manner for all production incidents, both internally and externally with a strong focus on customer service
  • Facilitate triage and verification of all escalated problems
  • Minimize disruption by facilitating communication between impacted parties
  • Schedule implementation meetings with appropriate parties; may serve as meeting facilitator and record key action items; distribute these to appropriate team leads
  • Follow up and provide required documentation of issues through resolution
  • Work with internal teams to maintain, develop, and improve operational processes and procedures


Skills

  • Associate's degree in Computer Science/Information Technology or related field or 2 years of relevant experience or a combination of education and relevant work experience equivalent to 2 years
  • 1 or more years of experience in customer service/support
  • Knowledge of various user application packages
  • Knowledge and experience of specific operating systems, networks and platforms
  • Skill in oral and written communications
Preferred Education/Experience:
  • Bachelor's degree in Computer Science/Information Technology or related field or 4 years of relevant experience or a combination of education and relevant work experience equivalent to 4 years
  • Skill in solving complex problems quickly
  • Recognized expertise in troubleshooting and problem resolution
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."