Network Service Owner

3+ months agoProvidence, RI


Kforce has a client in search of a Network Service Owner in Lincoln, RI.Key Tasks:

  • Collaborate and communicate within the matrixed organizational structure
Oversee the day to day operational support for the service including:
  • Daily production support as well as incident and response management for major incidents; This includes following all ITIL standards and SLAs
  • Responsibility for the LAN, WAN, and remote access, as well as keeping network equipment such as network switches, session border controllers, and wireless infrastructure upgraded and supportable; This includes awareness of new code versions, upgrades, end of support, and end of life dates as well as adding this work to the backlog
  • Ensuring service meets or exceeds standards for performance and up time
  • Conducting impact analysis for degradation or unavailability of service
  • Ensuring technical documentation is up to date
  • Responsibility for the lifecycle of assets that makeup the service
  • Responsibility for maintaining effective internal controls and executing risk and control procedures
  • Responsibility for collaborating across teams to align the work in process for the service
  • Relationship manager for the service vendors
  • Create and drive the short and long-term service strategy while aligning with cross functional partners
  • Proactive about developing, encouraging and implementing continuous process improvements


  • Bachelor's degree and a minimum of 5 years of experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
  • Minimum 5 years of experience understanding network technologies and associated architectural considerations
  • Experience with vendor management or interaction with vendors
  • Possess strong conflict-resolution skills; Able to take control of difficult situations; Perseveres even during resistance and setbacks with a focus on a successful outcome
  • Solid oral and written communication and interpersonal skills across all levels of the organization, including senior leadership; Relates well to others, easy to approach and quickly builds relationships; Maintains a high level of diplomacy and the ability to see and rationalize multiple points of view
  • Able to make timely decisions and solve problems in a fast paced, high expectation environment
  • Possess proven leadership abilities; Encourages and promotes quality, ingenuity and timely work; Sets goals and visions to inspire others to perform at a higher level and to embrace change; Holds employees accountable and gives useful feedback
  • High attention to detail and proactive in following-up
  • Highly adaptable, with a continuous improvement mindset and an ability to support and drive change
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."