Junior IT Operations Specialist

    • San Antonio, TX

RESPONSIBILITIES:
Kforce has a client in search of a talented Junior IT Operations Specialist in San Antonio, TX. Responsibilities:

  • Lead the investigation of IT Problems, via a root cause analysis or through proactive trend analysis and monitoring
  • Collaborate across IT Operations, the business and service providers to ensure that problems are resolved
  • Communicate and manage expectations during problem resolution and act as a point of escalation
  • Ensure timely and appropriate communication with involved parties
  • Develop and use a range of performance measures to regularly monitor the effectiveness and efficiency of Problem Management
  • Design appropriate metrics for reporting on key performance and quality indicators in relation to problem management, particularly in terms of in-depth trend analysis


REQUIREMENTS:
  • Proficient in ITIL Problem Management (PM) practice and IT Service Management
  • Proficient in ServiceNow reporting and analysis
  • Process-oriented, attention to detail
  • Proficient at facilitating meetings
  • Effective written and verbal communicator
  • Easily adapts to change
  • Familiar with Agile Methodologies (Scrum, Kanban) and Tools (RTC, Jira, etc.)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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