IT Service Desk Specialist

    • Covington, KY

RESPONSIBILITIES:
Kforce is looking for an IT Service Desk Specialist for our client Cold Spring, KY. Summary: You will be the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and changes. The IT Specialist also deals directly with vendors on hardware warranty/repair and telecom issues. Essential Duties/Responsibilities:

  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time
  • Communicate with different departments and liaise between end user and IT colleagues
  • Register and process the tickets within the Company IT Service Management Tool (ITSM) following agreed (ITIL) processes and standard procedures
  • Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services
  • Create and update work instructions, processes, guidelines & knowledge base articles
  • Support, coach and train end users as well as IT colleagues
  • Install and deliver IT hardware, repair equipment and maintain inventory of spares
  • Linking pin to specialists at 2nd level support, operations, suppliers, etc.
  • All other duties as assigned by management


REQUIREMENTS:
  • High School diploma or equivalent required
  • Two-year degree in Computer Science or equivalent work experience required
Preferred Qualifications:
  • Bachelor's degree in related field preferred
  • ITIL foundations certification
  • Work well with others in a virtual team environment
  • Highly organized; Superior time management skills
  • Exceptional communication skills both written and oral; Good customer service skills
  • Self-motivated; Self-starter; Extroverted personality
  • Strong working knowledge of computers
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a staffing and solutions firm offering technology and finance jobs at top employers nationwide.

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