IT Network and Telecom Operations Manager

    • Nashville, TN

Kforce has a client seeking a IT Network and Telecom Operations Manager in Nashville, TN. Essential Duties:

  • Lead the IT Infrastructure L3 Network and Telecom Operations team including the optimization, modernization and integration of the IT network and telecom systems and components while providing and maintaining a high level of customer service and support
  • Provide strong expertise and leadership in the delivery and management of cloud based network and telecom solutions
  • Lead/participate in projects and/or continuous improvement efforts to deliver measurable business value by reducing security and operational risk while improving reliability, standardization, sustainability and scalability of national infrastructure environment
  • Meet/Exceed established service level agreements; serve as the escalation point for critical issues, drive Root Cause Analysis and measure the overall effectiveness of the IT L3 network and telecom operations teams
  • Implement standard tools and technology focused on automation, centralization and/or templatization to improve reliability and reduce response/resolution time
  • Establish system performance metrics and drive accountability for availability, scalability, recoverability, security, etc.
  • Implement and/or enhance disaster recovery, information security and control structures as required
  • Recommend information technology strategies, policies, and procedures by evaluating outcomes; identifying problems; evaluating trends; anticipating requirements
  • Partner with cross-functional teams to drive organizational initiatives
  • Maintain strong vendor relationships and understand network and telecom spend, work to consolidate and optimize vendors and spend, assist with preparing an annual IT budget
  • Maintain staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities and maintaining high levels of engagement

  • Bachelor's degree in Computer Science or Management Information Systems or equivalent work experience with 10+ years of progressive experience in Enterprise Infrastructure Operations
  • Project management experience of complex and/or transformational projects
  • Experience with cross functional and/or Matrix management a plus
  • Expert in service management including Incident, Problem, Change, Knowledge, Asset, Configuration and performance metrics
  • Experience delivering in various cloud environments including AWS
Knowledge and Skills:
  • Very strong interpersonal skills; able to build relationships and influence across the enterprise and adept at working in a national, large scale, cross-functional, highly collaborative and high-performance environment; ability to interact and effectively communicate at all levels of the organization
  • Able to simplify and explain complex topics coupled with strong presentation skills
  • Demonstrated strength in vendor management and knowledge of financial management
  • Strong process engineering and change management skills (demonstrated success in Agile/DevOps transformation a plus), ITIL framework, technology advancement and cross-functional technology projects
  • Strong management skills in a technical environment, including infrastructure engineering and operations
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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