IT Mobility Manager

    • Nashville, TN

RESPONSIBILITIES:
Kforce has a client seeking an IT Mobility Manager in Nashville, TN. Essential Duties and Responsibilities:

  • Lead the development and implementation of an Enterprise Mobility team delivering a strong foundation of people, process and technology
  • Develop, implement, enforce and sustain operational standards, controls, governance, processes and policies to deliver a sustainable and scalable environment
  • Display strong leadership qualities through business and IT collaboration to ensure stakeholder expectations are being met
  • Provide best in class service to IT and the Business, including training and technical support, for daily operations and large scale projects
  • Serve as an escalation point for mobility services
  • Manage day to day activities of the Mobility team that provides enterprise level support for iOS and Android
  • Meet expected service level agreements and develop metrics, reporting and analytics to ensure sustainability and continuous improvement
  • Build and continuously improve mobility service management focus areas, including configuration management
  • Streamline structure and process to efficiently manage the asset life cycle including procurement, imaging, management and retirement of mobility assets while maintaining positive vendor relationships


REQUIREMENTS:
  • Bachelor's degree in Computer Science or Management Information Systems or equivalent work experience
  • At least 5+ years of experience providing IT service delivery functions, with at least 3 years of experience providing wireless support services
  • Experience with Mobile Device Management Solutions required (Mobile Iron)
  • Experience with cross functional and/or Matrix management a plus
  • Expert in service management including Incident, Problem, Change, Knowledge, Asset and Configuration management
Knowledge and Skills:
  • Very strong interpersonal skills; able to build relationships and influence across the enterprise and adept at working in a national, large scale, cross-functional, highly collaborative and high-performance environment; ability to interact and effectively communicate at all levels of the organization
  • Able to simplify and explain complex topics coupled with strong presentation skills
  • Track Record of outstanding customer service and support
  • Must have experience using ITSM IT ticketing system; experience with ServiceNow is desired
  • Strong management skills in a technical environment
  • Strong organizational, analytical, and critical thinking skills that result in conclusive and clear recommendations / decisions
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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