Internal Customer Service Associate

    • St. Petersburg, FL

RESPONSIBILITIES:
Kforce has a client that is seeking an Internal Customer Service Associate in Saint Petersburg, FL. This role is currently 100% remote and will switch back to office environment when COVID-19 ramps down. Responsibilities:

  • Reaching out to Financial Advisors via phone to inform them of the new policy changes
  • Respond to any questions the Financial Advisors may have
  • Escalate any complex questions or requests to the senior associates
  • Overcome any objections or push back from the financial advisors
  • Assist with general customer service related inquires via phone or email


REQUIREMENTS:
  • Minimum of a High School diploma/GED or equivalent; Bachelor's degree is preferred
  • At least 2 years of recent customer service experience, ideally within the financial services or retirement planning industry
  • Adaptable to changing tasks
  • Strong technical aptitude; Proficient with Microsoft Office Suite (Word, Outlook, Excel)
  • Strong written and oral communication skills; Must always be professional; Very customer service driven
  • Excellent computer skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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