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Kforce

Helpdesk Specialist

St. Louis, MO

Responsibilities

Kforce has a client seeking a Helpdesk Specialist in Saint Louis, MO.Responsibilities:

  • Respond to inquiries and complete service requests that originate by phone, web-based portals, email or other methods
  • Identify, research and resolve issues; This includes sufficient follow-up with the issue originator
  • Adhere to consistent processes throughout the recognition, research, isolation, and follow-up tasks
  • Provide support to end users on a variety of application-related issues
  • Provide first level contact and convey resolutions to customer issues
  • Properly track and escalate unresolved issues to the next level of support
  • Identify, research, and resolve application issues
  • Expand and maintain the application resolution repository of best practices
  • Perform general maintenance tasks and investigate more complex application problems

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Skills

  • BS degree or associate degree in Information Technology, Computer Science or equivalent experience
  • 3 years of proven experience providing help desk support in a healthcare environment
  • Strong customer service orientation and communication skills
  • Experience with help desk software, databases and reports
  • Well-developed troubleshooting and multi-tasking skills
  • Familiarity with Microsoft productivity software, including: Outlook, Excel, Word and SharePoint
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."

Job ID: Kforce-1912050-EQG
Employment Type: Other

This job is no longer available.

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