Helpdesk Analyst

    • Austin, TX

RESPONSIBILITIES:
Kforce has a client that is seeking a Helpdesk Analyst for a local support of the Headquarter office in NYC. This role is currently 100% remote and WILL switch back to office environment when COVID-19 ramps down. Must be able to work in office at that time. Responsibilities:

  • Global Support for all users
  • Tracking & documenting of all support activities using Zendesk
  • Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products
  • Perform laptop setup and inductions for users, hardware troubleshooting and repair locally & globally
  • Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
  • Communicate and document troubleshooting techniques and best practices
  • Perform endpoint management deployment and anti-virus security
  • Work with IT Management to constantly monitor and improve the delivery of IT systems and support
  • Proactively understand, analyze and research new technical problems when needed


REQUIREMENTS:
  • 2+ years of experience within Enterprise IT
  • Self-starter with the ability to work with minimum supervision
  • Excellent written and verbal communication skills
  • Experience supporting Executives
  • Comfortable collaborating with remote team members and colleagues
  • Experience working with vendors, consultants, 3rd party integrators
  • SSO/SAML (G-Suite, Okta)
  • Enterprise AV (Google Meet, WebEx, Zoom)
  • G-Suite Administration
  • MDM Principles (JAMF, G-Suite, Intune)
  • Network Principles (Meraki)
  • Windows 10 and macOS
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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