Kforce

Help Desk Intermediate

3+ months agoEl Dorado Hills, CA

Responsibilities

Kforce has a client that is seeking a Help Desk Intermediate in El Dorado Hills, CA.Responsibilities:

  • Responsible for the remote support to users with technical problems and information technology issues involving personal computers and network services in an advanced network environment
  • Provides support (via telephone), diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users
  • Provides end-user support and general training (via telephone) in the use of various software packages and in-house developed software
  • Provides case status updates and metric reports to management
  • Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support
  • Function independently and produce results that meet standards of quality, timeliness and acceptability
  • Minimal supervision and general direction
  • Performs work that is varied and moderately complex. Implements designs or approaches developed by others
  • Encompasses broad knowledge of concepts, practices and procedures within particular field of specialization


Skills

  • Generally requires 2 to 5 years of professional experience in a related field of the primary product, program or technology
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."