Kforce

Help Desk

3+ months agoMt Laurel, NJ

Responsibilities

Kforce has a client in search of a Help Desk in Mount Laurel, NJ.Purpose of Position:

  • Provide phone and remote support to users of company computers and applications
Accountabilities and Job Activities:
  • Provide support to end users for computer, application, system, device, access and hardware issues
  • Respond to telephone, email and online requests for technical support; Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Identify and escalate situations requiring urgent attention
  • Identify, research and resolve technical problems of moderate complexity
  • Document, track, and monitor problems using applicable systems and tools
  • User account administration, security profile updates to various software systems
  • Track and route issues with documented outcomes
  • Prepare activity reports
  • Inform management of recurring problems, suggesting resolutions
  • Stay current with system information, changes and updates
  • May coordinate with other teams or departments to resolve user problems
  • Receive and resolve escalated issues from Tier 1


Skills

  • High School diploma or equivalent; Associates preferred
  • 1 - 3 years of mortgage industry experience preferred, but not required
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."