Fraud Support

    • Glendale, WI

RESPONSIBILITIES:
Kforce is working with a client in Milwaukee, Wisconsin (WI) that is seeking a Fraud Support. Summary: Our client is seeking a temporary Fraud Support Representative. This position is an entry level role. Basic skills with moderate level of proficiency. Generally, performs basic fraud support activities by following standard scripts and procedures. Works under close supervision without latitude for independent judgment. You will consult with Senior Peers and team leads on non-complex issues to learn through experience. Typically, responsible for detecting approximately $1 million in merchant fraud, errors and violations annually; or for taking up to 900 calls per month, maintaining call times of less than 5 minutes, maintaining a phone work time and call quality scoring average of 80%, and completing special projects in a timely fashion. Typically requires up to two years customer service experience. One or more years of financial services experience, one or more years of fraud detection experience, and prior experience with fraud detection systems are preferred. Responsibilities:

  • This position takes about 80-120 incoming calls from cardholders daily to confirm activity on their cards
  • The candidates will be verifying activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers
  • This role will be taking inbound calls only and will require the candidate to update systems while on customer call


REQUIREMENTS:
  • High School diploma or GED / equivalent
  • 2 years customer service experience
  • Previous experience with fraud detection systems preferred
  • Banking experience is beneficial
  • Effective written and verbal communication skills
  • Requires good attention to detail
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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