EMS Analyst - Bilingual French

3+ months agoKennesaw, GA


Kforce has a client seeking an EMS Analyst - Bilingual French in Kennesaw, GA.Roles & Responsibilities:

  • Part of the EOC team for Energy Management Solution delivery to customers
  • Support and provide superior service via calls, e-mails, tickets and special projects
  • Analyze different systems and energy data to find potential for energy optimization
  • Ability to diagnose and Analyze technical problems
  • Understanding the operation of field level equipments and Co-ordination with Field operations team
  • Use questioning and listening skills that support effective telephone communication
  • Resolves problems by clarifying issues; Researching and exploring answers and alternative solutions; Implementing solutions; Escalating unresolved problems
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations
  • Apply appropriate actions to effectively control a telephone call
  • Identify voice skills and how to enhance a good telephone presentation
  • Meets commitments to customers
  • Other duties as assigned


  • Must be able to speak French
  • Strong customer service orientation
  • Excellent Team Management
  • Good communication skills - written and verbal
  • Good listener and eye for details
  • Self-Driven & Dynamic
  • Ability to diagnose and analyze technical problems
  • High sense of urgency and see task to closure
  • Ability to work in a multi-cultural environment
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."