Desktop Support Technician

1 month agoBraintree, MA


Kforce's client, a growing accounting/financial services firm located near Weymouth, MA is seeking a Desktop Support Technician.Summary:The Desktop Support Associate's primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and application support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The candidate may be required to interact with other members of the IT Team to diagnose and resolve unique problems. At times, the candidate may be asked to assist in the maintenance and testing of network, servers and/or associated equipment. This is a direct hire (full time) position that is paying a competitive compensation package.Desktop Support's Responsibilities:

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Support various software packages including Office365, anti-virus, backup, email clients, email servers, ActiveSync, VPN client, Adobe Products, Internet Browsers
  • Develop user training manuals, help sheets, frequently asked questions lists, and procedures for end users where applicable
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals


  • Expert knowledge of computer hardware
  • Expert knowledge of desktop and server operating systems
  • You must have experience supporting Office365 and Windows 10
  • Application support experience with Citrix, Group Policy and Microsoft Office
  • Strong documentation skills
  • Experience with active directory including creating, maintaining, deleting users and groups
  • Experience with mobile device management
  • Proficient with DNS and DHCP
  • Solid understanding of corporate networks and connectivity between users and servers
  • Solid understanding of wireless technologies
  • Experience with VoIP is preferred
  • Experience with Intune is preferred
  • Experience with information security concepts are a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."

Job ID: Kforce-1933751-AQG