Kforce

Desktop Support Analyst

3+ months agoLenexa, KS

Responsibilities

Kforce is looking for a Desktop Support Analyst to join a large organization in Lenexa, KS. Responsibilities:

  • The Desktop Support Analyst will gain experience supporting IT Project(s) working in a medical laboratory environment
  • Responsible for providing end users support post upgrade
  • Responsible for meeting stringent weekly goals
  • Responsible for mutually scheduling the end user upgrade including proper communication with end users on timeline and ETA of migration completion
  • May be asked to assist in troubleshooting of hardware and software problems for desktop and laptop computers
  • Install hardware and software on workstations. Utilize ticketing system, when necessary
  • Re-image computers perform data migrations and restorations, and conduct remote problem solving when required
  • Responsible for supporting the upgrades of Desktops & Laptops from Windows 7 to either a new system on Windows 10, or an in place upgrade to Windows 10 or an upgrade


Skills

  • 6+ years of prior experience in an onsite desktop support role is required
  • Strong written and oral communication skills
  • Successful experience with managing multiple tasks
  • Ability to interact with various departments within the organization and communicate to various management levels
  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience
  • Windows 7 Proficiency -Office/Outlook 2010 Proficiency
  • Windows 10 Proficiency -Office/Outlook 365 Proficiency -User Data/Email migration (OneDrive & conventional data transfer)
  • Understanding of Laptop/Desktop Encryption (Bitlocker & Credant)
  • Microsoft SCCM Application Deployment
  • IT Asset Management tasks
  • Citrix Workspace familiarity
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."