Customer Support Specialist

    • St. Petersburg, FL

RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Support Specialist in Saint Petersburg, Florida (FL). This role is currently 100% remote and will switch back to office environment when COVID-19 ramps down. Duties:

  • Basic office functions
  • Answering calls for up to 6 phone lines daily (Avg. 50-100 calls)
  • Triaging calls and either taking messages or providing immediate response
  • Communicating with event coordinators for client events
  • Sending mass emails and mass mailings for office
  • Cross-referencing Excel reports to ensure all communication is received


REQUIREMENTS:
  • Extensive experience with Microsoft Office suite required (Excel/Word/PowerPoint/Outlook) Must be experienced with handling multiple phone lines
  • 5+ years of experience working in a customer service role
  • Industry experience is a plus
  • Clear and professional communication (written and verbal)
Soft Skills:
  • Ability to use proper grammar and spelling
  • Resourceful problem solver
  • Articulate with a great phone presence
  • Willingness to go above and beyond
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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