Kforce

Customer Support Rep

3+ months agoOverland Park, KS

Responsibilities

Kforce is looking for 2 Customer Service Representatives for a client in the Overland Park, Kansas area. Summary:This is a rapidly growing company that provides device trade-in solutions to Wireless Carriers and Retailers. This position will provide customer service support through phone, chat and email. Call center experience, basic knowledge of mobile communication as well as basic knowledge of mobile lingo is a must have within this role. This role will report to the Customer Service Representative Supervisor.Responsibilities:

  • Support tier 1 and tier 2 phone calls, online chat and emails across different business channels - in this case specifically AT&T and Microsoft
  • High call volume - at the highest level eventually up to 100 calls per day, 50-65 with email and chat included


Skills

  • Associate's or bachelor's degree in Business or Communication related fields
  • 1-3 years relevant experience in a call center or customer support team
  • Experience with call center software
  • Understanding of mobile devices and communication
  • Basic knowledge of Excel and Google Docs/Sheets
  • Excellent communication skills including verbal, written and listening skills
  • Ability to take problems independently - Supervisor wants to eliminate micromanaging
  • History of producing high quality work
  • Eager to grow within work and company
  • Flexible, adaptable and self-starter
  • Team player - collaborative environment
  • Someone who will enjoy his/her work, the relaxed but eager work environment, collaborative, and friendly to all employees
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."